Privacy Policy

Keyway Offer is operated by Keyway Labs, LLC, a Michigan limited liability company (“we”, “us”). This policy describes what we collect and how we use it.

From onboarding requests: name, brokerage, email, phone, and market — plus the campaign parameters and referring site, if any, that brought you to the request form, so we know which outreach is working. From brokerage and agent accounts: account details, MLS agent identity, and activity logs. From deals: the transaction details agents enter and the buyer names and contact details needed for e-signature. Clients signing documents never create accounts.

To provide the service: preparing packets, coordinating signatures, notifying agents, and maintaining the compliance audit trail brokerages rely on. We do not sell personal information, and we do not use transaction data for advertising.

The Keyway Offer app for iPhone and Android adds three things, each optional and each requested in context. Microphone: if you use voice intake, your audio streams in real time to our AI speech provider to fill in the offer you are writing; we keep the entries it produces and the session’s length, never the recording. Camera and photos: a picture you take or choose — a buyer’s pre-approval letter, a listing disclosure — becomes part of the offer you attach it to; the app uses the system picker and never reads your library beyond the items you pick. Notifications: signing in registers a device token so we can tell you when, for example, a signature lands; signing out removes it.

These marketing pages use Vercel Web Analytics to count visits and see which parts of the request form people abandon. It sets no cookies, does not follow you across other sites, and never runs inside the signed-in product or on a signing page. Nothing it records is tied to a named person.

Service providers only, under contract, as needed to run the service: hosting and database infrastructure, email delivery, the e-signature provider handling a given envelope, and the AI speech provider processing a voice-intake session while it runs. MLS data is used under the brokerage’s MLS agreement and is not redistributed or retained beyond what those rules allow.

Encryption in transit and at rest; brokerage data isolated per tenant and enforced at the database layer; credentials envelope-encrypted; documents in private storage reachable only through short-lived signed links; access logged.

Brokerage records are retained for the life of the account and per the onboarding agreement thereafter. Signers may request a copy of their executed documents from their agent. To access, correct, or delete personal information, contact us and we will respond within 30 days.

Keyway Labs, LLC — support@keywayoffer.com